Frequently asked questions
How much are the delivery costs?
Delivery is free on every order in the United States, with no minimum spend.
Can I return the items?
Yes. You have 30 days from delivery to return an item for a refund or exchange. Items must be unused and in their original packaging.
Can I cancel my order?
Yes, as long as it has not shipped yet. Email us as soon as possible with your order number and we will cancel it and refund you in full.
What should I do if my package is delayed or lost?
If your package has not arrived within 20 business days of shipping, or the tracking stops updating, contact us and we will send a replacement or a full refund.
How can I track the status of my order?
You will receive a tracking link by email when your order ships. You can also visit our Track Your Order page.
How can I contact customer service?
Email support@localcrafthouse.com or use our contact form. We reply within 24 hours on business days.
Free US Shipping
Enjoy complimentary shipping on every order, no minimum spend, no surprises.
30-Day Return Policy
If you are not completely satisfied, you have 30 days to return or exchange the item. Just reach out to our team.
Secure Payments
We offer secure payments through trusted payment providers, so your personal data is always protected.