Payment Policy
Overview
At Local Craft House, operated by Zynora LLC, all transactions are processed securely using industry-standard encryption and payment processing technology.
This Payment Policy outlines the accepted payment methods, payment process, security standards, and related terms applicable to purchases made on our website.
Accepted Payment Methods
We accept the following payment methods at checkout:
- Visa
- Mastercard
- American Express
- Discover
- Apple Pay
- Google Pay
- Shop Pay
The availability of specific payment methods may vary depending on your location, your bank, or the payment provider. All available options will be displayed at checkout.
Payment Process
- Add your desired item(s) to your cart and proceed to checkout.
- Select your preferred payment method from the available options.
- Enter your payment details on our secure checkout and confirm your order.
- Your payment will be encrypted and processed securely.
- You will receive an order confirmation email upon successful payment.
Payment Security
- SSL Encryption: All payment data is transmitted using SSL/TLS encryption to protect your information in transit.
- No Card Storage: We do not store full credit or debit card numbers on our servers.
- PCI-DSS Compliance: All payment processing is handled in accordance with the Payment Card Industry Data Security Standard (PCI-DSS).
- Third-Party Processors: Payments are processed by certified third-party payment providers.
We do not have direct access to your full payment credentials.
Currency
All prices on our website are displayed and charged in United States Dollars (USD).
If your bank account or card is denominated in another currency, your bank or card issuer may apply a currency conversion rate and/or foreign transaction fee. Local Craft House is not responsible for any such fees.
Failed or Declined Payments
If your payment is unsuccessful or declined, we recommend:
- Verifying that your card details (number, expiration date, CVV, and billing address) are entered correctly.
- Contacting your bank or card issuer to confirm there are no holds or restrictions on your account.
- Attempting an alternative payment method available at checkout.
If you continue to experience payment issues, please contact our customer service team at support@localcrafthouse.com and we will be happy to assist.
Order Confirmation
An order confirmation email will be sent to the address provided at checkout upon successful payment.
If you do not receive a confirmation within 24 hours, please check your spam or junk folder. If it is still not there, contact us at support@localcrafthouse.com.
Fraud Prevention
To protect our customers and our business, Local Craft House reserves the right to cancel or refuse any order that we believe, in our sole discretion, to be fraudulent or placed with unauthorized payment credentials.
In such cases, we will notify you and, where required, report the activity to the appropriate authorities in accordance with applicable U.S. federal and state law.
Refunds
Refunds are processed in accordance with our Return & Refund Policy. All approved refunds are issued to the original payment method used at checkout.
Contact Information
Store Name: Local Craft House
Legal Entity: Zynora LLC
Business Address: 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801, United States
Email: support@localcrafthouse.com
Phone: +1 (737) 710-1629
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
Response Time: We aim to respond within 12–24 hours on business days.